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FAQ

FAQ

Delivery

How does delivery work?

We utilize reusable cooler bags to deliver to homes, offices and apartments and use no-contact delivery. You can provide your own cooler or ice chest if you prefer (just make sure it’s the right size).

With our Real-time Order Tracking, you will receive a series of text notifications on the day of delivery; one showing a time-window, a second when we are 30 minutes out (you will be able to track your driver), and another once your delivery has been made.
You do not need to be home to receive your delivery, but we strongly recommend it, especially during the summer months. If no one is available to receive your order, our driver will leave your meals along with ice packs to keep your food safe and cool. With each delivery, just leave your cooler out with the ice pack and we will continue to reuse them!

When will my meals be delivered?

Orders to homes and apartments go out for delivery and will arrive early Sunday between 10am and 2pm. We deliver to offices Monday mornings between 8am and 10am. We cannot provide an exact delivery time, but we will accommodate your request as best as we can.

Do I have to be home for my delivery?

Although it is recommended for someone to be available at the time of delivery (especially during the summer months), it is not necessary. You will receive updated delivery notifications to help you plan accordingly.

What if I will not be around for my delivery?

If you are unsure of your availability on any given delivery day, please let us know by calling/texting (203) 357-5140 or emailing us support@mealjoyfoods, so we can plan accordingly. We will hold your meals back and deliver at a later time, or schedule a pickup time.

General

What are your portion sizes?

All of our meals are a single serving and suitable to feed an average adult. Most of our meals are comprised of a quality protein source, starch/carbohydrate and a vegetable. On average, keeping portion control in mind, our meals weigh in at just about 12 ounces and range between 400-600 calories.

How long will my meals stay fresh?

In short, 4-5 days. We use advanced cooling techniques and strong cold chain management to ensure the longest possible shelf life. You can absolutely freeze your meals as you wish, just plan to do so while they are still fresh. When ready to heat, just give them a few extra minutes in the microwave to ensure they reach the recommended internal temperature of 165 degrees.

Is there a long-term commitment requirement?

Nope! You can place a one-time order and come and go as you please 🙂

How do I skip or cancel my weekly meal plan?

Absolutely. You can skip upcoming deliveries by simply logging into your account and using the skip a week option hassle-free!
You can also call/text or email us support@mealjoyfoods.com with any questions or concerns.
You can also email us at support@mealjoyfoods.com with any questions or concerns.

Try a Meal!

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